Returns and Complaints

Basic information
  1. Prepare the products for return - preferably in the original carton you received from us.
  2. Secure the returned product and place it in the carton along with the completed and signed Return Form.
  3. Fill out the form (you can find it HERE), print it out and sign it. NOTE! Do not forget to place the form in the package.
  4. Please send the prepared package to us.
  5. Return address:
    Lifepack Vit S.R.O.
    K Myslivne 2362/9
    708 00 Ostrava
    Moravskoslezský kraj
    Czech Republic
  6. The cost of return is covered by you.
  7. If you have any questions call the helpline at +420 355 444 110.
  8. You will receive a refund within a maximum of 14 working days after we verify the package received from you.

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